.png "Human Resources Hero (1)")
Personalize Every Reply
Sound Human, Not Robotic
Go beyond robotic autoresponders. Every message sounds like you wrote it yourself.
Delay for Human-like Timing
Delay replies to mimic human response time. Make auto-replies feel intentional, not rushed.
%20(1).png "Dynamic Tags V2 (5) (1)")
Be Available 24x7
After-Hours Coverage
Engage customers and handle tickets even when you're asleep, offline, or in meetings.
Vacation-Friendly Replies
Snoooz handles your inbox so you can fully disconnect and loops in backups on urgent matters.
Scale Your Communication
Train With Your Docs
Feed Snoooz your help center, FAQ, PDFs, or Zendesk knowledge base to auto-answer accurately.
Escalate When Needed
Set rules to flag and route high-priority tickets to teammates or backups instantly.
Context-Aware Automation
CRM-Driven Rules
Use Salesforce or HubSpot data like customer segment, revenue, or company size to guide responses.
Multi-Language Support
Speak to your customers in their native language — replies are translated automatically.
Built for Complex Teams
Role-Based Routing
Send billing issues to finance, enterprise leads to sales, and open tickets to support hands-free.
Day & Time Rules
Apply logic by weekday or time of day. Let weekend or off-hours emails be handled differently.