CUSTOMER SUCCESS

Delight Your Customers With Every Reply.

Fast, friendly, and personalized replies to customer emails even outside working hours.


 

PERSONALIZATION

Personalize your
customer experience.

Provide your customers with a personalized out-of-office experience that takes care and support to another level.

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Personalize Every Reply

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Sound Human, Not Robotic

Go beyond robotic autoresponders. Every message sounds like you wrote it yourself.

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Delay for Human-like Timing

Delay replies to mimic human response time. Make auto-replies feel intentional, not rushed.

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Be Available 24x7

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After-Hours Coverage

Engage customers and handle tickets even when you're asleep, offline, or in meetings.

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Vacation-Friendly Replies

Snoooz handles your inbox so you can fully disconnect and loops in backups on urgent matters.

Scale Your Communication

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Train With Your Docs

Feed Snoooz your help center, FAQ, PDFs, or Zendesk knowledge base to auto-answer accurately.

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Escalate When Needed

Set rules to flag and route high-priority tickets to teammates or backups instantly.


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Context-Aware Automation

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CRM-Driven Rules

Use Salesforce or HubSpot data like customer segment, revenue, or company size to guide responses.

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Multi-Language Support

Speak to your customers in their native language — replies are translated automatically.

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Built for Complex Teams

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Role-Based Routing

Send billing issues to finance, enterprise leads to sales, and open tickets to support hands-free.

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Day & Time Rules

Apply logic by weekday or time of day. Let weekend or off-hours emails be handled differently.


Need to see Snoooz in action?

Book a Demo

 
What You Can Expect:
 

  Get a 30-min personalized demo of Snoooz
  Learn about different use cases
  Get info about pricing for your use case

 
Trusted by professionals from world's finest companies
 
 

Get started in seconds.

Don’t leave your customers waiting. Don’t let support feel cold. Snoooz gives you smart, personal replies on autopilot.