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Frequently Asked Questions
What is Snoooz?
Snoooz is an AI-powered email assistant that helps you manage your inbox by automatically drafting replies, sending auto-replies, categorizing emails, routing conversations, applying labels, forwarding messages, and scheduling follow-ups based on your own rules, data, tone, and workflows.
It works for use cases like customer support, sales, lead response, e-commerce inquiries, internal routing, and out-of-office automation.
Snoooz supports Gmail / Google Workspace, Microsoft Outlook / Office 365, and IMAP/SMTP mailboxes such as Apple Mail, Yahoo, Zoho, cPanel/webmail, and other providers that offer IMAP/SMTP access.
Gmail and Outlook are supported natively. IMAP/SMTP support is available on select plans.
Yes. Snoooz supports both draft-only and auto-send workflows.
You can configure Snoooz to create email drafts for human review before sending, or allow Snoooz to send replies automatically when you are ready for full automation.
When a rule creates a draft or sends a reply, Snoooz can also schedule and generate follow-ups automatically. You can control the number of follow-ups, timing, frequency, whether follow-ups are drafted or sent, whether they only send during working hours, and whether attachments are included.
If the recipient replies on the thread, Snoooz automatically stops future follow-ups.
Yes. Snoooz can use past emails as context when drafting replies, if that setting is enabled for your workspace.
It looks at relevant previous conversations and reply patterns to better match your tone, wording, and how you usually respond to similar emails. Snoooz does not train a separate AI model on your emails; instead, it retrieves relevant examples at draft time and uses them as guidance for that specific draft.
Snoooz is also adding draft feedback signals, so when users edit or accept Snoooz-created drafts, those outcomes can help improve future drafts by showing what worked and what needed changes.
Yes. Snoooz offers a dedicated EU-hosted version for customers who require data to be stored within the European Union.
The EU version stores core app data in EU multi-region infrastructure, runs backend processing in Belgium, processes AI generation through a Gemini EU endpoint, and stores email integrations, OAuth tokens, metadata, secrets, and secure configuration in the EU.
Some supporting services, such as authentication and notification emails, may still use global or US infrastructure.
Yes. Snoooz has Shopify and WooCommerce integrations in beta.
Once connected, Snoooz can fetch customer, order, and fulfilment information to help respond to common e-commerce inquiries such as order status, customer questions, and fulfilment updates.
Can Snoooz categorize, label, forward, or route emails?
Yes. Snoooz can automatically categorize emails, apply labels, forward messages, and route conversations to the right person or team based on your rules.
This can be used for support triage, sales routing, priority tagging, language-based routing, internal escalations, or separating urgent emails from lower-priority messages.
Does Snoooz work with Outlook desktop apps or only Outlook in the browser?
Snoooz integrates with Microsoft Outlook / Office 365 accounts, so it works with Outlook mailboxes used across browser and desktop apps.
Most key workflows, including drafts, auto-replies, forwarding, labeling, and routing, are supported for Outlook. Some behaviour may depend on Microsoft API limitations.
Does Snoooz store my emails?
Snoooz does not store your full mailbox as a permanent email archive. It only uses the email data needed to process rules, generate drafts, send replies, categorize, label, route, and log activity.
For customers with stricter data residency needs, Snoooz also offers an EU-hosted version where core application data, backend processing, AI generation, email integrations, OAuth tokens, metadata, secrets, and secure configuration are handled in the EU environment.
Yes. Snoooz integrates with Gmail, Outlook, Google Calendar, Outlook Calendar, IMAP/SMTP mailboxes, Zendesk, Intercom, Document360, OpenRouter, ChatGPT/Claude through MCP beta, Shopify, WooCommerce, and other supported tools.
Some integrations, AI model options, and advanced features may depend on plan, tier, BYOK setup, or add-on availability.
This allows users to connect Snoooz with MCP-compatible AI assistants such as ChatGPT or Claude. Through the MCP server, users can create and update rules, manage categories, labels, and templates, preview replies, and train Snoooz on their data by chatting with AI.
This helps users set up and manage Snoooz workflows faster using natural language.
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