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Frequently Asked Questions
What is Snoooz and how does it work?
Snoooz is an AI-powered email assistant that connects to your email account to help manage your inbox efficiently. It can:
Categorize and label incoming emails
Draft or send replies automatically
Forward messages to your team members
You can set rules for how each incoming email should be handled. It works with almost all email providers, including Gmail, Outlook, or any other provider supporting IMAP/SMTP. Snoooz can operate continuously or be scheduled to run at specific times or dates.
Snoooz uses GPT-4 by default on all plans. The team continuously tests and updates AI models every few months, and is currently evaluating Gemini and GPT-5 for future updates.
Can Snoooz categorise and label emails automatically?
Yes, you can create custom categories, and then use them in the rules. Based on the category and rule match, you can trigger specific actions like replying, forwarding, or applying specific email labels. Learn how to set up categories →
Can I customise the tone and style of AI responses?
Yes, you can add custom prompts to each rule to control tone, formality, and response style. The AI reads the full email thread to understand context and can adjust responses based on sender type (client vs. teammate vs. vendor). Learn more about custom prompts →
How do credits work?
Snoooz uses 1 AI credit to process each email (whether drafting, sending, categorizing, or ignoring). Training the AI uses 5 credits per document, PDF, or webpage you scan. Credits reset monthly. If you use BYOK, you get unlimited email processing since Snoooz will be using your own API key. Learn more about credits →
What is BYOK (Bring Your Own Key)?
BYOK allows you to connect your own API key from providers like OpenAI, Claude, Gemini, or DeepSeek to access 30+ different AI models. This feature is available on premium plans. When you use your own key, there are no limits on email processing since we use your API key to make requests to the AI. Learn more about BYOK →
Yes, you can upgrade, downgrade, or switch your plans later using our billing portal.
How does Snoooz ensure the security and privacy of our customer data?
Snoooz is independently verified for enterprise-grade security and compliance. It is GDPR compliant, SOC 2 certified, and CASA Tier 2 accredited, ensuring your customer data is handled with the highest standards of privacy and protection.
Your emails and customer communications are never used to train public or general AI models. Your AI assistant operates securely within your environment, and only your organization has access to its data and workflows.
Still Have Questions?
Check out our comprehensive help center or get in touch with our support team.
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