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Improve Net Revenue Retention
Improve customer satisfaction scores by personalizing the responses for High touch customers and copying relevant teams to address customer's pressing needs.
Improve Time-To-Value
Reduce your team's time spent on manual, out-of-office related tasks and increase time spent helping customers with powerful automations.
Reduce Churn
Prevent revenue churn and contraction, and reduce onboarding delays when your team is out-of-office with sophisticated backup queues and coverage plans.
%20(1).png "Personalization Large Below the Fold (6) (1)")
Personalize your OOO message to improve customer experience.
Dynamic Autoresponders
No more generic email autoresponders — offer an automated OOO response that’s individually personalized to each and every one of your customers.
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Automations that increase time spent helping customers.
Rules
Segment and distribute your team's incoming emails by customer, by issue, by keyword, or even by sentiment so that your team can respond quickly and accordingly.
Auto-Forwarding
Your customers hate having to copy and paste backup info into a new email right after emailing their success representative. Solve this issue by having Snoooz copy backups directly on every inbound message.
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Sentiment Detection
By using AI or keyword based targeting you’ll be able to predict and prevent churn by routing incoming emails to different backup queues based on email sentiment (positive or negative) or if the email contains certain keywords like “cancel”, “frustrated”, “issue”, or “problem”.
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Coverage that prevents revenue contraction or downgrades.
Backup Queues
Assign each of your team members one of their colleagues as a backup to incoming emails. Workloads will be distributed fairly via round robin.
Coverage Plans
Your success agents will be able to create plans with detailed notes and actions items specific to their own customers. These plans are shared with backups when someone goes OOO.
%20(1).png "Employee Management (3) (1)")
Management tools that improve your team's work/life balance.
OOO Tools for People Managers
Manage your entire team with ease when they go OOO. Allow them to fully experience the benefits of paid time off all while knowing your customers will be well taken care of by your automated out-of-office workflow.
%20(1).png "More Powerful than Gmail - Customer Success (2) (1)")