Snoooz Trust Center
Secure AI email automation for enterprise teams.
Snoooz helps teams automate email replies, routing, labeling, and follow-ups with security, privacy, and compliance controls designed for business-critical inboxes.
Compliance
Built for enterprise security review.
Snoooz maintains security and compliance programs that help customers evaluate the platform during vendor review, procurement, and legal approval.
SOC 2
Independent review of SaaS security controls.
ISO 27001
Information security management practices.
GDPR
Privacy-focused handling of personal data.
HIPAA
Security and privacy practices for healthcare workflows.
CASA Tier 2
Security reviewed against Google’s CASA framework.
Security
Controls for safe AI email automation.
Snoooz gives teams control over how emails are read, drafted, routed, escalated, and sent.
Encryption in transit
Email and application data are protected in transit using modern TLS encryption.
Access controls
Access to customer data is limited by role, responsibility, and business need.
Human review
Teams can start in draft-only mode before enabling approved auto-send workflows.
Rule-based automation
Admins define when Snoooz drafts, sends, labels, forwards, ignores, or escalates messages.
Secure integrations
Snoooz connects with supported mailbox, calendar, helpdesk, knowledge base, and business systems.
Activity review
Workflow activity can be logged and reviewed to support oversight of automation.
Privacy
Your emails are not used to train public AI models.
Snoooz processes customer data to provide configured workflows such as drafting replies, sending approved responses, routing conversations, categorizing emails, and logging activity.
- Customer data is used to provide the Snoooz service
- Customer emails are not used to train AI models
- Draft-only and auto-send workflows are configurable
- EU-hosted deployment is available
- Customers can disconnect integrations and remove knowledge sources
Trusted by professionals and businesses in 60+ countries
Data Residency
Choose the deployment region that fits your organization.
Snoooz supports both EU-hosted and global deployment options, helping customers align email automation with internal data residency and procurement requirements.
EU-hosted Snoooz
For customers that require European data residency, Snoooz offers an EU-hosted version where core application data, workspace data, email integration data, backend infrastructure, and default AI processing are hosted in the European Union.
- EU-hosted application environment
- EU-based default AI processing
- Designed for GDPR-conscious teams
- Available for qualifying customers
US / Global Snoooz
For teams without strict regional hosting requirements, Snoooz also supports a global deployment model designed for standard business email automation workflows.
- Standard Snoooz application environment
- Global infrastructure support
- Suitable for most business workflows
- BYOK options available on supported plans
Some supporting services, customer-selected AI providers, BYOK configurations, or third-party integrations may process data outside the selected region depending on customer configuration.
Enterprise Readiness
Automation with guardrails.
Deploy Snoooz gradually, review outputs before sending, and define rules for different teams, inboxes, and customer workflows.
Draft-first deployment
Start with AI-generated drafts before enabling automatic sending.
Approved knowledge sources
Use approved FAQs, PDFs, help docs, website pages, and support documentation.
Workflow-specific rules
Create different instructions for sales, support, ecommerce, finance, legal, and internal routing.
Automatic stop conditions
Follow-ups can stop automatically when a recipient replies on the thread.
Security Documents
Documentation for procurement and security review.
Qualified customers and prospects can request documentation to support vendor review, legal review, and procurement approval.
FAQ
Security and Privacy FAQ
No. Customer emails and customer communications are not used to train public or general AI models. Snoooz uses email data to provide the configured service, such as drafting replies, sending approved responses, routing conversations, categorizing messages, and logging workflow activity.
Yes. Snoooz supports draft-only and auto-send workflows. Many enterprise teams begin with draft-only mode so employees can review, edit, and approve AI-generated replies before enabling higher levels of automation.
Snoooz does not operate as a permanent archive of your full mailbox. It uses the email data needed to process configured workflows, generate drafts, send replies, categorize messages, route conversations, apply labels, schedule follow-ups, and maintain activity records.
Snoooz maintains five security and compliance programs: SOC 2, ISO 27001, GDPR, HIPAA, and CASA Tier 2. Relevant documentation may be made available to qualified customers during security and procurement review.
Yes. Snoooz offers a dedicated EU-hosted version for customers that require core application data and related processing to be handled within the European Union. Some supporting services, customer-selected providers, or third-party integrations may process data outside the selected region depending on configuration.
Yes. Snoooz can use approved company content such as FAQs, PDFs, help docs, website content, Zendesk, Intercom, and Document360 articles to generate more accurate replies based on your policies, product information, and support documentation.
Yes, when enabled for your workspace. Snoooz can retrieve relevant previous conversations and reply patterns at draft time to help match your tone and response style. Snoooz does not train a separate AI model on your mailbox; relevant examples are used as context for the specific draft being generated.
Snoooz supports Gmail / Google Workspace, Microsoft Outlook / Office 365, and IMAP/SMTP mailboxes such as Apple Mail, Yahoo, Zoho, cPanel/webmail, and other providers that offer IMAP/SMTP access. Gmail and Outlook are supported natively; IMAP/SMTP availability may depend on plan tier.
Yes. Snoooz can schedule and generate follow-ups after a rule creates a draft or sends a reply. Teams can control timing, frequency, number of follow-ups, working-hour restrictions, attachment behavior, and whether follow-ups are drafted or sent automatically. If the recipient replies, future follow-ups can stop automatically.
Yes. Snoooz can automatically categorize emails, apply labels, forward messages, and route conversations based on your rules. This can support support triage, sales routing, priority tagging, language-based routing, internal escalation, and urgent-message handling.
Yes. Snoooz supports BYOK and OpenRouter options on supported plans, giving customers more flexibility over their preferred AI provider, model, and infrastructure configuration.
Email security@snoooz.ai to request security and compliance documentation. Access may depend on customer status, review stage, and applicable confidentiality requirements.