Top
use Snoooz to manage
inbox 24x7
Snoooz is an AI-powered email assistant that seamlessly manages your inbox by automatically drafting, answering, categorizing, and routing your emails.
Top
use Snoooz to manage inbox
24x7
Snoooz is an AI-powered email assistant that seamlessly manages your inbox by automatically drafting answering, categorizing, and routing your emails.
%20(1)-1.png?width=390&name=Teams_%20Customer%20Success%20(4)%20(1)-1.png "Sales teams")
Sales
Improve prospect engagement, decrease time to reach quota, and get more deals closed by looping in sales reps to action high-value emails.
-1.png?width=390&name=Teams_%20Sales%20(2)-1.png "Customer success teams")
Customer Success
Send personalized responses to your high-touch customers and reduce onboarding delays by copying backup CSMs or AMs on them.
%20(1)-1.png?width=390&name=Teams_%20Human%20Resources%20(8)%20(1)-1.png "HR teams")
Marketing
Keep your campaigns running and leads engaged around the clock, without adding a single task to your marketing team's plate
Personalize Every Reply.
Use Templates or AI
Send personalized responses to incoming emails based on email sender, sentiment, language, or context.
Add human-like response delay
A slight delay can add a sense of care and authenticity in your replies making them feel personally written by you.
Draft Replies, Instantly.
Understands the Context
Snoooz reads the email and writes replies that match tone, intent, and topic automatically.
Keep Conversations Going
In conversation mode, Snoooz can reply again and again, keeping leads or customers engaged over time.
Automate Your Workflow.
Use Smart Rules
Use rules to segment your incoming emails so you can tailor responses by each customer segment
Understand the Sentiment
Snoooz AI detects the sentiment of each email, enabling you to notify relevant teams during low sentiment or send them a survey link when customers are in an appreciative mood.
Keep Inbox Organized.
Auto-label Emails
Assigns labels in Gmail or Outlook, and emails land in the right folder automatically, no clicks needed.
Cleans Up Your Inbox
Snoooz filters out spam, marketing, and AI-generated junk. Only important emails make it to you.
%20(1).png "Employee Management (3) (1)")
Easily manage employee emergencies
User Management
Simple team management means you can enable your team member's "OOO" if they forget or have an emergency, and Snoooz will send out personalized auto-replies and reschedule any existing meetings with ease.
Analytics
Easily view all email autoresponders sent, which template went out, what Rule triggered each response, and so much more.
What our users are saying.
Hear from professionals who’ve transformed their workflows with our solutions
Security You Can Trust
Snoooz is independently verified for enterprise-grade security and compliance. It is GDPR compliant, SOC 2 Type 2 certified, ISO certified, HIPAA compliant, and CASA Tier 2 accredited, ensuring your customer data is handled with the highest standards of privacy and protection.
Your emails and customer communications are never used to train public or general AI models. Your AI assistant operates securely within your environment, and only your organization has access to its data and workflows. Check out our Trust Center for more information.
Frequently Asked Questions
What is Snoooz and how does it work?
When can I use Snoooz?
- Traveling for work or personal reasons.
- Feeling unwell or sick.
- Needing focused time to disconnect.
- Busy with back-to-back meetings.
- Attending industry conferences, trade shows, workshops, or training sessions.
- Commuting to work.
- Dealing with an emergency situation.
- Weekends or after office hours.
In short, you can use Snoooz whenever you want it to automatically answer, draft, or route emails for you.
Which email platforms does Snoooz support?
- Microsoft Outlook / Office 365
- Gmail (G Suite)
- Apple
- Yahoo
- Zoho
- Others using SMTP / IMAP
Does Snoooz store my emails?
No, Snoooz does not store your emails. It only requests the metadata of the email to draft or send a personalized auto-response based on email sender, sentiment, and context.
Snoooz has been audited by a professional CPA firm, and follows enterprise-level security and compliance standards. It is certified for SOC2 and GDPR compliance. For more information, please refer to our privacy policy and terms of use.
How can businesses benefit from Snoooz?
Businesses can benefit from Snoooz in several ways:
- Grow Revenue: With faster email responses and better handling of customer inquiries, businesses can see an increase in sales, particularly since customers feel heard and valued. According to Service Bell, fast responders win up to 50% of sales.
- Reduce Churn: By sending personalized, context-aware auto-replies, Snoooz keeps customers engaged even when team members are busy or unavailable. This helps reduce response times and maintain customer satisfaction. In fact, according to a research study, businesses can see a 15% churn increase with slow response time.
- Seamless Operations: Snoooz categorizes and routes emails automatically, ensuring important matters are handled by the right people, helping teams prioritize their work and avoid missing critical messages. The tool can escalate urgent conversations to the appropriate team members, ensuring that business operations continue smoothly without delay, even when key staff are unavailable.
These benefits make Snoooz a powerful tool for businesses aiming to enhance customer service while maintaining smooth operations, even during off hours.
Click here to request a demo today.
Do you offer a free trial?
Yes, we offer a 7-day free trial, and no credit card is required. Start your free trial by clicking this link.
Can I change my plan later?
Yes, you can upgrade, downgrade, or switch your plans later using our billing portal.
Snoooz is missing a specific feature or integration. Can I request it?
If you find that Snoooz lacks a particular feature or integration, we welcome your input!
To suggest a feature, you can submit your request directly here. Alternatively, you can book a demo with one of our team members and discuss your specific needs with us in detail. Your insights are invaluable in shaping the future of Snoooz to better serve you.
I have a different question, how can I contact you?
Feel free to email us at help@snoooz.ai and we will be happy to answer any questions you have.
Frequently Asked Questions
What is Snoooz?
Snoooz is an AI-powered email assistant that helps you manage your inbox by automatically drafting replies, sending auto-replies, categorizing emails, routing conversations, applying labels, forwarding messages, and scheduling follow-ups based on your own rules, data, tone, and workflows.
It works for use cases like customer support, sales, lead response, e-commerce inquiries, internal routing, and out-of-office automation.
Which email platforms does Snoooz support?
Snoooz supports Gmail / Google Workspace, Microsoft Outlook / Office 365, and IMAP/SMTP mailboxes such as Apple Mail, Yahoo, Zoho, cPanel/webmail, and other providers that offer IMAP/SMTP access.
Gmail and Outlook are supported natively. IMAP/SMTP support is available on select plans.
Can I review AI replies before they are sent?
Yes. Snoooz supports both draft-only and auto-send workflows.
You can configure Snoooz to create email drafts for human review before sending, or allow Snoooz to send replies automatically when you are ready for full automation.
Can Snoooz send automatic follow-ups?
Yes. Snoooz supports auto follow-ups.
When a rule creates a draft or sends a reply, Snoooz can also schedule and generate follow-ups automatically. You can control the number of follow-ups, timing, frequency, whether follow-ups are drafted or sent, whether they only send during working hours, and whether attachments are included.
If the recipient replies on the thread, Snoooz automatically stops future follow-ups.
Can Snoooz be trained on our company knowledge base?
Yes. Snoooz can be trained on company data such as FAQs, PDFs, help docs, website content, Zendesk, Intercom, and Document360 articles.
This helps Snoooz generate more accurate replies based on your own support documentation, product information, policies, and internal knowledge.
Can Snoooz learn from my past emails?
Yes. Snoooz can use past emails as context when drafting replies, if that setting is enabled for your workspace.
It looks at relevant previous conversations and reply patterns to better match your tone, wording, and how you usually respond to similar emails. Snoooz does not train a separate AI model on your emails; instead, it retrieves relevant examples at draft time and uses them as guidance for that specific draft.
Snoooz is also adding draft feedback signals, so when users edit or accept Snoooz-created drafts, those outcomes can help improve future drafts by showing what worked and what needed changes.
What AI models does Snoooz use?
Snoooz currently uses Gemini as its base model.
Depending on your plan, tier, and BYOK setup, you may also be able to use additional model options, including OpenRouter-supported models.
Does Snoooz support OpenRouter or BYOK?
Yes. Snoooz supports OpenRouter, allowing users to connect and use 300+ AI models to draft or send replies through Snoooz.
BYOK gives users more flexibility to use their preferred AI provider or model setup where supported by their plan.
Does Snoooz support EU data residency?
Yes. Snoooz offers a dedicated EU-hosted version for customers who require data to be stored within the European Union.
The EU version stores core app data in EU multi-region infrastructure, runs backend processing in Belgium, processes AI generation through a Gemini EU endpoint, and stores email integrations, OAuth tokens, metadata, secrets, and secure configuration in the EU.
Some supporting services, such as authentication and notification emails, may still use global or US infrastructure.
View our Security & Compliance page.
Can Snoooz help with ecommerce customer support?
Yes. Snoooz has Shopify and WooCommerce integrations in beta.
Once connected, Snoooz can fetch customer, order, and fulfilment information to help respond to common e-commerce inquiries such as order status, customer questions, and fulfilment updates.
Can Snoooz categorize, label, forward, or route emails?
Yes. Snoooz can automatically categorize emails, apply labels, forward messages, and route conversations to the right person or team based on your rules.
This can be used for support triage, sales routing, priority tagging, language-based routing, internal escalations, or separating urgent emails from lower-priority messages.
Does Snoooz work with Outlook desktop apps or only Outlook in the browser?
Snoooz integrates with Microsoft Outlook / Office 365 accounts, so it works with Outlook mailboxes used across browser and desktop apps.
Most key workflows, including drafts, auto-replies, forwarding, labeling, and routing, are supported for Outlook. Some behaviour may depend on Microsoft API limitations.
Does Snoooz store my emails?
Snoooz does not store your full mailbox as a permanent email archive. It only uses the email data needed to process rules, generate drafts, send replies, categorize, label, route, and log activity.
For customers with stricter data residency needs, Snoooz also offers an EU-hosted version where core application data, backend processing, AI generation, email integrations, OAuth tokens, metadata, secrets, and secure configuration are handled in the EU environment.
View our Security & Compliance page.
Does Snoooz integrate with other tools?
Yes. Snoooz integrates with Gmail, Outlook, Google Calendar, Outlook Calendar, IMAP/SMTP mailboxes, Zendesk, Intercom, Document360, OpenRouter, ChatGPT/Claude through MCP beta, Shopify, WooCommerce, and other supported tools.
Some integrations, AI model options, and advanced features may depend on plan, tier, BYOK setup, or add-on availability.
Does Snoooz support MCP?
Yes. Snoooz supports an MCP server.
This allows users to connect Snoooz with MCP-compatible AI assistants such as ChatGPT or Claude. Through the MCP server, users can create and update rules, manage categories, labels, and templates, preview replies, and train Snoooz on their data by chatting with AI.
This helps users set up and manage Snoooz workflows faster using natural language.
Still Have Questions?
Check out our comprehensive help center or get in touch with our support team.