--- title: Snoooz | AI Email Automation for Teams & Shared Inboxes description: Snoooz is an AI email agent that drafts, sends, routes, labels, escalates, and follows up across Gmail, Outlook, shared inboxes, and team workflows. --- [New **NudgeForMe** - the AI agent that never lets a follow-up slip. - never let a follow-up slip. - 60 days of Pro free. Use code **SNOOOZ** **NudgeForMe** - AI follow-up assistant Try it free Try Try now](https://nudgeforme.com/?ref=snoooz&utm_source=snoooz&utm_medium=header_ribbon&utm_campaign=nudge_launch) [![Snoooz](https://snoooz.ai/hubfs/raw_assets/public/snoooz-rebuild/images/snoooz-logo.png)](https://snoooz.ai/) - [Product](https://snoooz.ai/ai-email-assistant) [**AI Email Assistant** Trained on your content and tuned to your voice.](https://snoooz.ai/ai-email-assistant) [**Email Auto-Responder** Send human-like replies tailored to each sender.](https://snoooz.ai/email-autoresponder) [**Email Filtering** Automatically sort, label, and route incoming emails.](https://snoooz.ai/email-filtering) [**Email Automation** Automate replies, escalations, workflows, and handoffs.](https://snoooz.ai/email-automation) - [Use Cases](https://snoooz.ai/use-cases) [**Sales** Reply to inbound leads instantly and never miss an opportunity.](https://snoooz.ai/sales) [**Real Estate** Reply to property enquiries and help schedule viewings.](https://snoooz.ai/for/real-estate) [**Customer Success** Keep customers happy with fast, personalized replies.](https://snoooz.ai/customer-success) [**Accounting & Finance** Handle invoices, payment queries, and client emails.](https://snoooz.ai/for/accounting-and-finance) [**Marketing** Automate campaign replies and lead follow-ups at scale.](https://snoooz.ai/marketing) [**E-commerce** Answer order, shipping, and returns questions.](https://snoooz.ai/for/ecommerce) [**Financial Services** Answer account and product questions with compliant replies.](https://snoooz.ai/for/financial-services) [**Legal** Respond to enquiries with accurate, on-brand messaging.](https://snoooz.ai/for/lawyers-and-legal-firms) - [Security](https://snoooz.ai/security) - [Pricing](https://snoooz.ai/pricing) - [Resources](https://snoooz.ai/blog) [**Blog** Tips, trends, and insights about email automation.](https://snoooz.ai/blog) [**Help Center** Step-by-step guides for getting the most out of Snoooz.](https://help.snoooz.ai) [**Academy** Take the free course on AI email automation.](https://snoooz.skillplate.com/course/getting-started-with-snoooz/) [**Trust Center** Learn how Snoooz keeps your data safe and secure.](https://snoooz.ai/security) [**Inbox Impact Report** See the numbers behind AI email automation.](https://snoooz.ai/inbox-impact-report) [**MCP Server** Connect Snoooz MCP to your AI assistant.](https://snoooz.ai/mcp-server) [Sign in](https://app.snoooz.ai) [Book a demo](https://snoooz.ai/book-a-demo) The AI Agent for Email # Snoooz drafts, replies, routes, and follows up on your emails for you Works with every email provider, trained on your own knowledge base. Start in review mode, approve what it drafts, then switch on full autopilot when you're ready. **You're always in control of what Snoooz sends.** [Book a demo](https://snoooz.ai/book-a-demo) [Start for free](https://app.snoooz.ai/setup) - SOC 2 - ISO 27001 - HIPAA - GDPR - Data residency Your browser does not support the video tag. ✓ AI reply sentfrom your knowledge base ! Escalated to youneeds a human Now handling support@ Trusted by **3,000+ businesses** in **60+ countries** ![Cloudera](https://snoooz.ai/hubfs/1-Feb-20-2026-12-16-51-7323-PM.png) ![Berklee College of Music](https://snoooz.ai/hubfs/2-2.png) ![Serhant](https://snoooz.ai/hubfs/3-1.png) ![SugarCRM](https://snoooz.ai/hubfs/4-3.png) ![Krieg Germany](https://snoooz.ai/hubfs/5-1.png) ![AppSumo](https://snoooz.ai/hubfs/6-1.png) ![University of Alaska](https://snoooz.ai/hubfs/7-1.png) ![Ocrolus](https://snoooz.ai/hubfs/8-1.png) ![PhillipCapital Singapore](https://snoooz.ai/hubfs/9-1.png) ![LambdaTest](https://snoooz.ai/hubfs/10-1.png) ![Almana Group of Hospitals](https://snoooz.ai/hubfs/11-1.png) ![Princeton University Alumni](https://snoooz.ai/hubfs/12.png) ![Runwal Group](https://snoooz.ai/hubfs/13.png) ![AiTmed](https://snoooz.ai/hubfs/14.png) ![Charles Darwin University](https://snoooz.ai/hubfs/15.png) ![Daubert](https://snoooz.ai/hubfs/16.png) ![ManyChat](https://snoooz.ai/hubfs/17.png) ![AXA Engineers](https://snoooz.ai/hubfs/18.png) ![Big Idea Ventures](https://snoooz.ai/hubfs/19.png) ![iOttie](https://snoooz.ai/hubfs/20.png) ![](https://snoooz.ai/hubfs/1-Feb-20-2026-12-16-51-7323-PM.png) ![](https://snoooz.ai/hubfs/2-2.png) ![](https://snoooz.ai/hubfs/3-1.png) ![](https://snoooz.ai/hubfs/4-3.png) ![](https://snoooz.ai/hubfs/5-1.png) ![](https://snoooz.ai/hubfs/6-1.png) ![](https://snoooz.ai/hubfs/7-1.png) ![](https://snoooz.ai/hubfs/8-1.png) ![](https://snoooz.ai/hubfs/9-1.png) ![](https://snoooz.ai/hubfs/10-1.png) ![](https://snoooz.ai/hubfs/11-1.png) ![](https://snoooz.ai/hubfs/12.png) ![](https://snoooz.ai/hubfs/13.png) ![](https://snoooz.ai/hubfs/14.png) ![](https://snoooz.ai/hubfs/15.png) ![](https://snoooz.ai/hubfs/16.png) ![](https://snoooz.ai/hubfs/17.png) ![](https://snoooz.ai/hubfs/18.png) ![](https://snoooz.ai/hubfs/19.png) ![](https://snoooz.ai/hubfs/20.png) The problem ## You don't need another email tool. You need the email handled. The problem ### Inbox never stops. Support questions, sales leads, order updates, and policy questions pile up in your shared inboxes. Every hour a reply waits is a deal going cold or a customer losing patience. Personal AI assistants only make one person type a little faster. **They cannot run the inbox.** With Snoooz ### Snoooz handles the inbox itself. Snoooz reads every incoming email, answers the repetitive majority from your own knowledge, takes action in your systems, and brings a person in only when something genuinely needs one. **You stop triaging and starts handling the exceptions.** **support@yourcompany.com** Shared inbox **248** unread to handle OR Olivia Reednow Where is my order #1043? Support Auto-replied DC Daniel Cho1m Can I get a demo this week? Sales Routed to Sales PN Priya Nair2m How do I reset my password? Support Auto-replied ME Mark Evans4m Question about invoice #4821 Billing Routed to Finance SL Sara Lin6m What is our PTO carryover policy? Internal Auto-replied JP James Park7m I want a refund for a damaged item Support Escalated to you ! 248 emails waiting. Response time slipping. ✓ Inbox at zero. 192 auto-replied · 41 routed · 15 escalated to your team. Your inbox, handled by Snoooz How it works ## Onboarded like a new hire. But Snoooz learns faster than any employee. It starts by drafting under your review, and earns its way to autopilot. **1** Connect ### Connect your inboxes. Gmail, Outlook, or any IMAP/SMTP mailbox, including shared addresses like support@ and sales@. **Nothing to migrate, nothing to rip out.** ![Snoooz](https://snoooz.ai/hubfs/Snoooz%20Logo-1%20(2).png) Connect a mailbox ![](https://snoooz.ai/hubfs/gmail_logo.png) **Alex Morgan**alex@marketing Connected ![](https://snoooz.ai/hubfs/outlook_logo.png) **Priya Nair**priya@sales Connected ![](https://snoooz.ai/hubfs/mini-hero-mail.png) **Sam Lee**sam@support Connected ![](https://snoooz.ai/hubfs/yahoo-logo-illustration-in-square-background-free-png.png.webp) **Jordan Diaz**jordan@info Connected ![](https://snoooz.ai/hubfs/smtp.webp) **Mia Chen**mia@billing Connected **2** Train ### Train it on your knowledge. Point Snoooz at your FAQs, help center, documents, policies, and past replies. It learns to answer the way your team does, **in your voice, with your facts.** ![Snoooz](https://snoooz.ai/hubfs/Snoooz%20Logo-1%20(2).png) Train Snoooz **Drag and drop your files** FAQs, help center, policies, past replies FAQs.pdf Refund policy.pdf Help center.docx Past replies.csv Indexed 4 sources **3** Review ### Start in review mode. Snoooz drafts every reply for your team to approve. **You see exactly how good it is before it sends a single email.** ![Snoooz](https://snoooz.ai/hubfs/Snoooz%20Logo-1%20(2).png) Review & approve New email Maria Lopez Hi, do you ship to Canada, and how long does delivery take? Snoooz draft Hi Maria! Yes, we ship to Canada. Delivery is 2 to 4 business days, with tracking. Edit Send Sent **4** Autopilot ### Switch on autopilot. When you're ready, Snoooz replies, routes, and follows up on its own, and sends anything unusual, sensitive, or unfamiliar **straight to a person.** ![Snoooz](https://snoooz.ai/hubfs/Snoooz%20Logo-1%20(2).png) Automation **Auto-reply** Replies sent automatically Olivia Reed Where is my order #1043? Auto-replied Daniel Cho Can I get a demo this week? Routed to Sales Mark Evans Question about invoice #4821 Routed to Finance James Park I want a refund for a damaged item Escalated to you You stay in control the whole way. Snoooz sends only what you allow, on the inboxes you choose. Integrations ## Works with every email provider. Gmail, Outlook, Yahoo, Apple Mail, and any IMAP or SMTP inbox connect to Snoooz in minutes. ![Gmail](https://snoooz.ai/hubfs/gmail_logo.png) Gmail ![Outlook](https://snoooz.ai/hubfs/outlook_logo.png) Outlook ![Apple Mail](https://snoooz.ai/hubfs/mini-hero-mail.png) Apple Mail ![Yahoo Mail](https://snoooz.ai/hubfs/yahoo-logo-illustration-in-square-background-free-png.png.webp) Yahoo ![IMAP and SMTP](https://snoooz.ai/hubfs/smtp.webp) IMAP / SMTP ![Snoooz](https://snoooz.ai/hubfs/Snoooz%20Logo-1.png) One assistant across all of them. **Connect a mailbox and Snoooz starts working in minutes**, with nothing to migrate. Integrations ## Wired into the tools your business runs on. Snoooz connects to every email provider, plus the CRM, helpdesk, e-commerce, ERP, and calendars your team already relies on, reading and writing across them. **Email**Every provider ![Gmail](https://snoooz.ai/hubfs/gmail_logo.png) ![Outlook](https://snoooz.ai/hubfs/outlook_logo.png) ![Yahoo Mail](https://snoooz.ai/hubfs/yahoo-logo-illustration-in-square-background-free-png.png.webp) ![IMAP / SMTP](https://snoooz.ai/hubfs/smtp.webp) ![Apple Mail](https://snoooz.ai/hubfs/mini-hero-mail.png) **E-commerce**Orders & shipping ![Shopify](https://1000logos.net/wp-content/uploads/2020/08/Shopify-Logo.png) ![WooCommerce](https://uxwing.com/wp-content/themes/uxwing/download/brands-and-social-media/woocommerce-icon.png) ![BigCommerce](https://uxwing.com/wp-content/themes/uxwing/download/brands-and-social-media/bigcommerce-icon.png) **CRM**Customer context ![Salesforce](https://upload.wikimedia.org/wikipedia/commons/thumb/f/f9/Salesforce.com_logo.svg/3840px-Salesforce.com_logo.svg.png) ![HubSpot](https://upload.wikimedia.org/wikipedia/commons/thumb/3/3f/HubSpot_Logo.svg/1280px-HubSpot_Logo.svg.png) **Helpdesk**Tickets & docs ![Zendesk](https://upload.wikimedia.org/wikipedia/commons/c/c8/Zendesk_logo.svg) ![Intercom](https://upload.wikimedia.org/wikipedia/commons/6/62/Intercom_logo.png) ![Document360](https://media.licdn.com/dms/image/v2/C510BAQHTHuJLEyrvwg/company-logo_200_200/company-logo_200_200/0/1631436582741/document360_logo?e=2147483647&v=beta&t=vEzQSTk2JF0jBaY5XvQzCe18Pdcs0ma2IXEwEFsqEJE) **ERP**Records & orders ![SAP](https://img.favpng.com/0/19/8/logo-sap-erp-sap-se-enterprise-resource-planning-organization-png-favpng-4juCDiA3y89GPJudhbXMqiZhn.jpg) ![Microsoft Dynamics](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7e/Microsoft_Dynamics_365_Logo_%282021–present%29.svg/960px-Microsoft_Dynamics_365_Logo_%282021–present%29.svg.png?_=20250601180652) ![Odoo](https://odoocdn.com/openerp_website/static/src/img/assets/png/odoo_logo.png) **Calendars**Scheduling ![Google Calendar](https://cdn-icons-png.flaticon.com/512/5968/5968499.png) ![Outlook Calendar](https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcQvirpYHvMwcdRUZ2j8xxz0ljombxukBucICYZWKhwSM4gxmz8fiuF8q-tq&s=10) ![Calendly](https://cdn.prod.website-files.com/6995bfb8e3e1359ecf9c33a8/6995bfb8e3e1359ecf9c50de_idoHNAJiuQ.webp) ![ChiliPiper](https://cdn.prod.website-files.com/61c9fe00acd90d5e82f7014d/63f7f5831318dee38408fad1_Group%20694.png) **Files & Docs**Knowledge sources ![PDF](https://upload.wikimedia.org/wikipedia/commons/thumb/8/87/PDF_file_icon.svg/1920px-PDF_file_icon.svg.png) ![Microsoft Word](https://mailmeteor.com/logos/assets/PNG/Microsoft_Office_Word_Logo_512px.png) ![CSV / Google Sheets](https://www.serif.ai/_next/image?url=%2Fgoogle%2Fsheets%2FGoogle_Sheets_Logo_512px.png&w=750&q=75) ![Google Drive](https://mailmeteor.com/logos/assets/PNG/Google_Drive_Logo_512px.png) ![Dropbox](https://upload.wikimedia.org/wikipedia/commons/thumb/7/78/Dropbox_Icon.svg/1280px-Dropbox_Icon.svg.png) ![Snoooz](https://snoooz.ai/hubfs/Snoooz%20Logo-1.png) ### Your whole stack connected to one assistant. Every tool feeds Snoooz, so replies are accurate and the right action actually happens. [Explore all integrations](https://snoooz.ai/integrations) Use cases ## Built for the inboxes your business runs on. Teams reach for Snoooz wherever inbound is repetitive, high-volume, and time-sensitive. ### [Customer Success Deflect the repeat questions, escalate the rest. Snoooz answers the FAQs your team fields every day from your help docs, and routes the complex cases to the right person. Learn more](https://snoooz.ai/customer-success) ### [Sales Never lose a lead to a slow reply. Respond to inbound in seconds, day or night, and follow up until the prospect answers. Learn more](https://snoooz.ai/sales) ### [Legal Draft fast, approve before send. On-brand replies in review mode, so every word is checked by your team before it goes out. Learn more](https://snoooz.ai/for/lawyers-and-legal-firms) ### [Real Estate Stop managing emails, start selling more properties. Snoooz responds to real estate inquiries, qualifies buyers and sellers, and books showings around the clock. Learn more](https://snoooz.ai/for/real-estate) ### [E-commerce Orders, shipping, and returns, handled. Snoooz pulls live order status from your store and answers customer questions automatically. Learn more](https://snoooz.ai/for/ecommerce) ### [Accounting & Finance From client queries to audit requests, Snoooz handles it all. Snoooz handles your inbox so your team can focus on delivering exceptional financial outcomes for your clients. Learn more](https://snoooz.ai/for/accounting-and-finance) [Find your use case](https://snoooz.ai/use-cases) The Inbox Impact Report · 2026 ## 3.6 million+ emails handled. 600,000 estimated hours returned. We examined how repetitive inbox work translates into operational capacity. See how Snoooz has handled more than 3.6 million emails across drafting, replying, labeling, routing, summarizing, and follow-up workflows—and how that activity maps to estimated time and business value. [Read the report](https://snoooz.ai/inbox-impact-report) [See the impact](https://snoooz.ai/inbox-impact-report#preview) Email volume is based on Snoooz internal platform data. Time and monetary impact are modeled using an assumed 10 minutes returned per handled email and a $37.38 hourly cost. Actual results vary by workflow and organization. Snoooz impact **3.6M+** emails handled **600K** estimated hours returned **75K** workdays of capacity **$22.4M** estimated capacity value **288+** work-years of capacity drafted replied labeled routed followed up Security & compliance ## Built to pass your security review. Snoooz is independently verified for enterprise-grade security and compliance, so your customer data is handled to the standards your security and procurement teams expect. [![SOC 2 Type 2](https://snoooz.ai/hubfs/10.png) SOC 2 Type 2](https://snoooz.ai/security) [![ISO 27001](https://snoooz.ai/hubfs/logos/security/iso.png) ISO 27001](https://snoooz.ai/security) [![GDPR](https://snoooz.ai/hubfs/11.png) GDPR](https://snoooz.ai/security) [![HIPAA](https://snoooz.ai/hubfs/logos/security/hipaa.png) HIPAA](https://snoooz.ai/security) [![CASA Tier 2](https://snoooz.ai/hubfs/9.png) CASA Tier 2](https://snoooz.ai/security) GDPR compliant, SOC 2 Type 2 certified, ISO 27001 certified, HIPAA compliant, and CASA Tier 2 accredited. ### Your email never trains public AI models. Your data is used only to run your workflows. It is never used to train general models, and never shared. ### EU data residency. A dedicated EU-hosted deployment keeps your application data and AI processing in the European Union. ### Governance built in. Draft-first rollout, role-based access, and full activity logging give you oversight at every step. [Request security docs, DPA & subprocessor list](https://snoooz.ai/security) [Visit the Trust Center](https://snoooz.ai/security) FAQ ## Questions, answered. Everything teams ask before putting Snoooz on their inboxes. [Still have questions? Book a demo](https://snoooz.ai/book-a-demo) What is Snoooz? Snoooz is an AI email assistant that runs your business inboxes. It reads incoming email, drafts and sends replies from your own knowledge, routes conversations to the right team, follows up, and escalates anything that needs a human, across support, sales, and shared inboxes. How is this different from a personal AI email assistant? Personal assistants help one individual write faster and typically never send for you. Snoooz runs shared and business inboxes, replies on its own once you trust it, is trained on your company's knowledge, and routes work across teams. Will Snoooz send emails without our approval? Only when you turn that on. Every inbox starts in review mode, where Snoooz drafts and your team approves. You enable auto-send per inbox and per workflow, whenever you are ready. What is Snoooz trained on? Your FAQs, help center, documents, policies, and past replies, so answers match how your team actually responds. Your email is never used to train public AI models. Which inboxes and email providers does it support? Gmail, Outlook, and any IMAP/SMTP mailbox (Zoho, Apple, Yahoo, cPanel, and more), whether they are personal inboxes or shared addresses like support@ and info@. Is Snoooz secure and compliant? Yes. Snoooz is SOC 2 Type 2, ISO 27001, HIPAA, GDPR, and CASA Tier 2, with a dedicated EU-hosted option for data residency. Security documentation, DPAs, and a subprocessor list are available on request. Does it connect to our other tools? Yes. CRMs (Salesforce, HubSpot), helpdesks (Zendesk, Intercom), e-commerce (Shopify, WooCommerce, BigCommerce), ERPs (SAP, Dynamics, Odoo), and calendars (Google, Outlook, Calendly, ChiliPiper). Snoooz also supports bring-your-own-key with 300+ models, an MCP server, and webhooks. How fast can we get started? Connect an inbox in minutes and run in review mode the same day. Larger teams get white-glove onboarding and a dedicated specialist. How is Snoooz priced? Plans scale from a single inbox to full teams. Enterprise includes custom seats, onboarding, security review, custom integrations, and volume discounts. [See pricing](https://snoooz.ai/pricing). Book a demo ## See Snoooz answer your real emails. Book a 30-minute demo and watch Snoooz trained on your own docs, drafting in your voice, routing to your team, and escalating only what needs you. - Trained on your docs - Drafting in your voice - Routing and escalating to your team [Book a demo](https://snoooz.ai/book-a-demo) [Start free](https://app.snoooz.ai/setup) 50+ seats? [Talk to sales](https://snoooz.ai/book-a-demo) about volume pricing, onboarding, and DPAs. 1 **Product Hunt** #1 Product of the Day Is Snoooz a good fit for your business? Ask these leading AI assistants: [![ChatGPT](https://snoooz.ai/hubfs/4-2.png)](https://chatgpt.com/?q=tell+me+why+snoooz.ai+is+the+best+ai+email+assistant+for+managing+customer+communication+and+automating+inbox+workflows+and+explain+the+key+benefits+it+offers+for+my+business+including+how+it+helps+improve+responsiveness+and+customer+engagement) [![Claude AI](https://snoooz.ai/hubfs/5.png)](https://claude.ai/new?q=tell+me+why+snoooz.ai+is+the+best+ai+email+assistant+for+managing+customer+communication+and+automating+inbox+workflows+and+explain+the+key+benefits+it+offers+for+my+business+including+how+it+helps+improve+responsiveness+and+customer+engagement) [![Perplexity AI](https://snoooz.ai/hubfs/6.png)](https://www.perplexity.ai/?q=tell+me+why+snoooz.ai+is+the+best+ai+email+assistant+for+managing+customer+communication+and+automating+inbox+workflows+and+explain+the+key+benefits+it+offers+for+my+business+including+how+it+helps+improve+responsiveness+and+customer+engagement) [![Grok AI](https://snoooz.ai/hubfs/8.png)](https://grok.com/?q=tell+me+why+snoooz.ai+is+the+best+ai+email+assistant+for+managing+customer+communication+and+automating+inbox+workflows+and+explain+the+key+benefits+it+offers+for+my+business+including+how+it+helps+improve+responsiveness+and+customer+engagement) ### Features [AI Email Assistant](https://snoooz.ai/ai-email-assistant) [Email Autoresponder](https://snoooz.ai/email-autoresponder) [Email Filtering](https://snoooz.ai/email-filtering) [Email Automation](https://snoooz.ai/email-automation) [MCP Server](https://snoooz.ai/mcp-server) ### Use Cases [Sales](https://snoooz.ai/sales) [Marketing](https://snoooz.ai/marketing) [Customer Success](https://snoooz.ai/customer-success) [Real Estate](https://snoooz.ai/for/real-estate) [Accounting & Finance](https://snoooz.ai/for/accounting-and-finance) [Legal](https://snoooz.ai/for/lawyers-and-legal-firms) [Financial Services](https://snoooz.ai/for/financial-services) [E-commerce](https://snoooz.ai/for/ecommerce) ### Get in touch [Book a demo](https://snoooz.ai/book-a-demo) [Talk to sales](https://snoooz.ai/book-a-demo) [Affiliate Program](https://snoooz.ai/affiliate-program) [Contact us](https://snoooz.ai/contact-us) [Start for free](https://app.snoooz.ai) ### Resources [Pricing](https://snoooz.ai/pricing) [Blog](https://snoooz.ai/blog) [Help](https://help.snoooz.ai) [Status Page](https://stats.uptimerobot.com/) [Hey AI, Learn About Snoooz Here](https://snoooz.ai/llm-info) ### [Comparisons](https://snoooz.ai/alternatives) [Snoooz vs. Fyxer](https://snoooz.ai/snoooz-vs-fyxer) [Snoooz vs. Serif](https://snoooz.ai/snoooz-vs-serif) [Snoooz vs. SaneBox](https://snoooz.ai/snoooz-vs-sanebox) [Snoooz vs. Jace](https://snoooz.ai/snoooz-vs-jace) [Snoooz vs. Shortwave](https://snoooz.ai/snoooz-vs-shortwave) [Snoooz vs. Copilot](https://snoooz.ai/snoooz-vs-copilot) © 2026 Snoooz AI Inc. All rights reserved. [Privacy](https://snoooz.ai/privacy) [Terms](https://snoooz.ai/terms-and-conditions) [Security](https://snoooz.ai/security)